Frequently Asked Questions

In April, Atlassian announced the acquisition of Good Software Co., the developer of Analytics for Confluence, Macro Toolbox and Poll for Confluence. Read the blog to learn more.

Since then, we've been working on integrating Analytics for Confluence (now called Confluence Analytics) with Confluence Cloud Premium. Confluence Analytics brings a powerful set of new features to Confluence helping everyone inside an organization understand how teams and individuals engage with content in Confluence.




General FAQ's

QuestionAnswer

Why did Atlassian acquire Good Software Co.?

The Good Software Co. team has focused on building great apps for Confluence, and Atlassian has acquired them to continue to deliver more value to Confluence customers. Adding Analytics to Confluence will help Atlassian customers make better project decisions and keep content updated.

Did Atlassian acquire all Good Software Co. products?

Yes, Atlassian acquired all three Good Software Co. products: Analytics for Confluence, Macro Toolbox, and Poll for Confluence.

We've made the decision to remove Macro Toolbox and Poll for Confluence from the Atlassian Marketplace. Please see more information below.

Analytics for Confluence Cloud

QuestionAnswer

What is happening to the Analytics for Confluence Cloud app?

Analytics for Confluence Cloud will be included in Confluence Cloud Premium, that will launch soon.

Can I still purchase Analytics for Confluence Cloud?

Effective August 6, 2019, Analytics for Confluence Cloud will be removed from the Atlassian Marketplace and no longer available to new customers.

Customers can upgrade to Confluence Cloud Premium to get Analytics for Confluence Cloud.

Can I upgrade to Confluence Cloud Premium now?

Yes, customers can sign up for Confluence Cloud Premium now. 

Confluence Cloud Premium includes analytics in addition to admin key, a financially backed 99.9% availability SLA, unlimited storage, and Premium support.

I recently purchased a subscription for Analytics for Confluence Cloud. Will I still be able to use the app?

If you’re an existing monthly customer, you can continue to use Analytics for Confluence until February 6, 2020. After this date, your subscription will expire and Analytics for Confluence will stop working.

If you’re an existing annual customer, you can continue to use Analytics for Confluence until the subscription end date. After this date, your subscription will expire and Analytics for Confluence will stop working.

For more information, contact the support team at support@goodsoftware.co.

Will there be any changes to Analytics for Confluence in Confluence Cloud Premium?

We’re continuing to build new analytics features to bring Confluence customers the best insights about their projects and content.

We've also decided to retire the Google Analytics integration feature, so we can focus on making the analytics experience within Confluence the best it can be.

Are there any alternative apps that provide the Google Analytics integration?

Yes. There are several free apps in the Atlassian Marketplace that provide a similar integration between Confluence and Google Analytics:

Analytics for Confluence Server FAQ's

QuestionAnswer

What is happening to the Analytics for Confluence Server app?

Analytics for Confluence Server will be removed from the Atlassian Marketplace, and will no longer be available as a paid app.

Can I still purchase Analytics for Confluence Server?

As of July 5, 2019, Analytics for Confluence Server will be removed from the Atlassian Marketplace and will no longer be available for purchase or maintenance renewal.

When will Atlassian end of life Analytics for Confluence Server?

As per the End of Life Policy, Atlassian will continue to support Analytics for Confluence Server until July 5, 2021.

I have recently purchased an Analytics for Confluence Server license. Will I still be able to use the app?


As all Server and Server app licenses are perpetual, you can use Analytics for Confluence Server into perpetuity. This means the app will continue to operate in its current state after its maintenance period expires.

Please note that in accordance with our End of Life policy, the Analytics for Confluence Server app will be eligible for support for two years. While the app is supported, you can raise issues via support.atlassian.com.

I have purchased an Analytics for Confluence Server license with maintenance beyond July 5, 2021. Will I get a refund?

We will issue pro-rated refunds for any subscription with an end date beyond July 5, 2021. We will apply your refund to the original form of payment.

If you have purchased through a partner, please contact them directly for a refund, otherwise a member from the customer advocate team will contact you with more information.

I have used Analytics for Confluence Server for free. Now what?

As all Server and Server app licenses are perpetual, you can use Analytics for Confluence Server into perpetuity. This means the app will continue to operate in its current state after its maintenance period expires.

Analytics for Confluence Data Center FAQ's

QuestionAnswer

What is happening to the Analytics for Confluence Data Center app?

Analytics for Confluence Data Center will continue to be available as a paid app in the Atlassian Marketplace.

Can I still purchase an Analytics for Confluence Data Center license?

Yes. Customers can still purchase Analytics for Confluence Data Center in the Atlassian Marketplace.

Will Atlassian end of life Analytics for Confluence Data Center?

The Confluence team is evaluating plans for the Analytics for Confluence Data Center app. We will update you if there are any changes.

Which legal T&Cs govern my use of Analytics for Confluence Data Center

As part of integrating Good Software into Atlassian, Analytics for Confluence Data Center will be offered under the Atlassian Software License Agreement (with Analytics for Confluence Data Center-specific terms), replacing the Good Software End User License Agreement.

For existing subscriptions, the Atlassian terms will take effect on your first renewal after August 1, 2019. For free/evaluation accounts, the new terms go into effect on August 1, 2019.

If you do not want to proceed under the updated terms, you should make sure to cancel your subscription prior to your next renewal (or prior to August 1, 2019 if you have a free/evaluation account) and/or deactivate your auto-renewal settings.

We contacted all paid customers and evaluators by email on July 1 with the above information. Additionally, there are banners on the Atlassian and Good Software websites during the month of July alerting customers to these changes.

Macro Toolbox FAQ's

QuestionAnswer

What is happening to the Macro Toolbox app?

Macro Toolbox has been removed from the Atlassian Marketplace, and is no longer available as a paid app.

Can I still purchase Macro Toolbox?

If you are an existing monthly customer, you can continue to renew your subscription up to April 30, 2020. After this date, your subscription will expire and you won’t be able to renew or use Macro Toolbox.

If you are an existing annual customer, you will be unable to renew your subscription and your subscription will expire accordingly*. When your subscription expires, the existing Macro Toolbox macros will cease to work in Confluence.

*If you have a subscription end date beyond April 30, 2020, your subscription will end early on April 30, 2020.

When will Atlassian end of life Macro Toolbox?

As of April 30, 2020, Macro Toolbox will no longer be supported by Atlassian and the macros will stop working in Confluence.

I have purchased a Macro Toolbox subscription with an end date beyond April 30, 2020. Will I get a refund?

We will issue pro-rated refunds for any subscription with an end date beyond April 30, 2020. We will apply your refund to the original form of payment.

If you have purchased through a partner, please contact them directly for a refund, otherwise a member from the customer advocate team will contact you with more information.

What will happen to the existing macros in my Confluence pages?

After April 30, 2020, all existing Macro Toolbox macros will be replaced with an Unknown macro message

Are there any alternative apps to Macro Toolbox?

Yes. The Atlassian Marketplace has a number of apps that provide similar features as Macro Toolbox. Click on the links below for more information:

HTML Macro Alternative Solutions
Tab Macro Alternative Solutions
Heading Expand Macro Alternative Solutions
List Expand Macro Alternative Solutions

Poll for Confluence FAQ's

QuestionAnswer

What is happening to the Poll for Confluence app?

Poll for Confluence has been removed from the Atlassian Marketplace, and is no longer available as a paid app.

Can I still purchase Poll for Confluence?

If you are an existing monthly customer, you can continue to renew your subscription until April 30, 2020. After this date, your subscription will expire and you won’t be able to renew or use Poll for Confluence.

If you are an existing annual customer, you will be unable to renew your subscription and your subscription will expire accordingly*. When your subscription expires, all of the existing polls in your Confluence pages will cease to work.

*If you have a subscription end date beyond April 30, 2020, your subscription will end early on April 30, 2020.

When will Atlassian end of life Poll for Confluence?

As of April 30, 2020, Poll for Confluence will no longer be supported by Atlassian and will stop working in Confluence.

I have purchased a Poll for Confluence subscription with an end date beyond April 30, 2020. Will I get a refund?

We will issue pro-rated refunds for any subscription with an end date beyond April 30, 2020. We will apply your refund to the original form of payment.

If you have purchased through a partner, please contact them directly for a refund, otherwise, a member from the customer advocate team will contact you with more information.

What will happen to the existing polls in my Confluence pages?

After April 30, 2020, all existing polls will be replaced with an Unknown macro message

Are there any alternative apps to Poll for Confluence?

Yes. The Atlassian Marketplace has a number of apps that provide the same features as Poll for Confluence. These apps include: